A plain-language usage policy, weekly office hours, and 1:1 sessions that got a non-technical team actually using AI day to day.
The tools weren’t the problem. Nobody knew what was allowed, what was safe, or where to start, so the licenses sat unused.
Started with a clear AI usage policy built with leadership, so everyone knew what could and couldn’t go into these systems.
Weekly office hours: bring a real problem, leave with a working approach. Then 1:1 sessions for the people whose work would change the most.
The lesson that keeps proving true: the value isn’t the tools. It’s having someone embedded who knows the workflows, the stakeholders, and what to build next.
plain-language usage policy, co-built with leadership
open office-hours sessions
tied to real work, not training videos
sound familiar?